Refund
Policy.
This policy explains what to do when a digital purchase, gift, or subscription does not meet expectations. We aim to review genuine issues fairly and consistently.
1. Digital Products and Movies
Because digital products and premium media may be accessed immediately, completed purchases are generally non-refundable. If a file is missing, unusable, materially different from its description, or affected by a technical delivery problem, contact Kakofi promptly with your transaction reference so we can review it.
2. Gifts and Support
Gifts and support payments are voluntary contributions to creators and do not represent a product purchase. They are generally non-refundable, except where a payment was duplicated, unauthorized, or affected by a confirmed processing error.
3. Subscriptions
You can cancel a subscription according to the options shown in your account or checkout flow to prevent future renewals. Cancellation normally does not reverse a billing period that has already started; confirmed duplicate or erroneous charges may be reviewed.
4. How to Request a Review
Contact Kakofi through the Contact page and include the email or phone used, transaction reference, product or creator, date, and a clear description of the problem. Do not send passwords, full card numbers, or secret codes.
5. Review and Resolution
We may ask for reasonable evidence, consult the creator or payment provider, and review technical delivery records. Depending on the circumstances, a resolution may include access correction, replacement delivery, account credit, or a refund to the original payment method where available.
Effective: April 30, 2026
Questions? Contact Legal